Legal notice
KuKirin Mobility.
KuKirin Mobility is operated by HONGKONG XINGHAIFANZHOU LIMITED, the seller for purchases made on this website. We manage the online store, orders, customer service and after-sales support.
Products are dispatched from fulfilment locations that depend on the product and delivery market. Our Hong Kong registered office is a legal registration address, not a warehouse or return address. Please contact us for return instructions.
Last updated: 24 October 2026
1. Website operator and seller
The website kukirinmobility.com is operated by:
HONGKONG XINGHAIFANZHOU LIMITED
香港星海泛舟貿易有限公司
Private company limited by shares registered in Hong Kong
Company Registration No.: 78508400
Business Registration No.: 78508400-000-07-26-5
Registered office:
Unit 127, Room 701, 7/F, Block B, New Mandarin Plaza,
14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Registered address in Traditional Chinese:
香港九龍尖沙咀科學館道14號新文華中心B座7樓701室127單位
Email:
support@kukirinmobility.com
HONGKONG XINGHAIFANZHOU LIMITED is the seller for orders placed directly through kukirinmobility.com.
2. Store activity and markets
kukirinmobility.com is an online store selling KuKirin electric scooters to customers in the European Union, United Kingdom, United States, Canada and Australia where delivery is offered.
Available delivery destinations are shown during checkout and described in our Shipping Policy.
3. Order fulfilment
Order fulfilment, stock location and dispatch timing depend on the product and delivery destination. The applicable shipping options and estimated delivery time are shown at checkout and in our Shipping Policy.
The Hong Kong registered office shown above is the legal registration address of the website operator. It is not a warehouse, showroom, repair centre or customer return address.
Shipping methods, delivery areas, charges and estimated delivery times are described in our Shipping Policy.
4. Customer service
Customer support is available Monday–Friday, 09:00–18:00 CET/CEST.
For questions about an order, payment, delivery, tracking, return, refund, warranty or after-sales service, please contact:
5. Returns and refunds
Return handling and the return address depend on the order and delivery market.
Please contact customer support before sending a return. We will provide the return address and instructions applicable to your order.
Please do not send products to the Hong Kong registered office or to any address that has not been confirmed by our customer support team.
For return eligibility, withdrawal periods, return shipping, refund processing and other applicable conditions, please see our Return & Refund Policy.
Nothing in this notice limits any mandatory consumer rights available under applicable law.
6. Ecommerce platform
kukirinmobility.com uses Shopify as its ecommerce platform.
Shopify
www.shopify.com
7. Intellectual property, privacy and store policies
KuKirin trademarks, logos, product names, photographs, text, graphics and other materials are protected by applicable intellectual-property laws and remain the property of their respective rights holders.
Information about how personal information is collected, used and protected is available in our Privacy Policy.
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