Overview

The terms “we”, “us” and “our” refer to KuKirin Mobility. KuKirin Mobility operates this store and website, including the information, content, product pages, checkout, customer support and related services provided to you.

KuKirin Mobility is powered by Shopify, which enables us to provide our online store and related services. Any purchases made through this website are made directly with KuKirin Mobility.

By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, Contact Information, Warranty Policy and other policies published on this website. If you do not agree to these Terms of Service or our policies, please do not use our website or services.

Key Terms Before You Buy

By placing an order on kukirinmobility.com, you agree to these Terms of Service and our published store policies. Please review the key points below before completing your purchase.

• Orders are subject to product availability, payment verification, fraud prevention checks and operational review.
• Order processing time is 1 business day before dispatch after payment confirmation, subject to stock availability and order verification.
• Prices, promotions, shipping fees and product availability may be updated when necessary.
• If an order cannot be accepted or must be cancelled, any eligible refund will be issued to the original payment method.
• Standard delivery usually takes 3–5 business days after dispatch for available delivery areas. The checkout estimate is the primary delivery estimate for your order.
• Order changes or cancellations are usually only possible before the order has been shipped.
• After shipment, any return or refund request will be handled according to our Return & Refund Policy.
• Returns, refunds, exchanges and warranty services are handled according to our published Return & Refund Policy and Warranty Policy.
• Electric scooters must be used responsibly and in compliance with local laws and road-use rules.
• It is the customer’s responsibility to check whether a product can be legally used in their city, region or country.
• Please provide accurate billing, shipping and contact information when placing an order.

Section 1 — Access and Account

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws that apply to you. If you use this website on behalf of another person or organization, you confirm that you have the authority to do so.

To use certain services, browse our online store, or purchase products, you may be asked to provide information such as your email address, billing details, payment details, shipping address and contact information.

You agree that all information you provide is accurate, current and complete. You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to another person.

Section 2 — Our Products

We make every reasonable effort to present product information, specifications, images, prices, availability and descriptions accurately. However, product colors, appearance, packaging or small details may differ from what appears on your screen due to device settings, photography, lighting, product batches or manufacturer updates.

Product specifications, speed, range, climbing ability, charging time, braking distance and other performance information may vary depending on rider weight, road conditions, temperature, riding mode, battery condition, tire pressure, local configuration and actual use environment.

We reserve the right to update product descriptions, specifications, prices, promotions or availability at any time without prior notice, provided this does not affect orders already accepted unless required for legal, safety, compliance or operational reasons.

Section 3 — Product Use and Rider Responsibility

Electric scooters and related products must be used safely, responsibly and in accordance with local laws, traffic rules, age requirements, insurance requirements, helmet rules, speed limits, road-use rules and public road regulations.

It is your responsibility to check whether a product is legal and suitable for use in your city, region or country before purchasing or riding it. Some models may be intended for private land, off-road use, or specific regional legal versions only.

Always ride safely, follow local regulations, use appropriate protective equipment, and do not modify the product in a way that may make it unsafe or non-compliant with local laws.

Section 4 — Orders

When you place an order, you are making an offer to purchase the selected product. KuKirin Mobility reserves the right to accept or decline an order for reasonable reasons, including product availability, payment issues, suspected fraud, incorrect information, operational limitations, delivery restrictions or compliance concerns.

Your order is accepted only after payment has been successfully received and the order has been confirmed by us. Please review your order carefully before submitting it.

If we cannot accept an order, need to modify an order, or need to cancel an order, we will attempt to contact you using the email address, billing address, shipping address or phone number provided at the time of purchase.

Purchases are subject to our Return & Refund Policy and Warranty Policy where applicable. Products purchased from this website are intended for personal or household use and not for unauthorized commercial resale or export.

Section 5 — Prices, Payment and Billing

Prices, discounts, promotions, shipping fees and product availability may change from time to time. The price charged for your order will be the price shown at checkout and confirmed in your order confirmation email.

Any applicable taxes, shipping fees or other charges will be shown during checkout where required. Payment must be successfully processed before an order can be accepted and fulfilled.

You agree to provide current, complete and accurate purchase, payment, billing, shipping and contact information. You agree to promptly update your account and other information so that we can complete your transactions and contact you when needed.

We are not responsible for delays, failed delivery or support issues caused by incorrect or incomplete information submitted by the customer.

Section 6 — Shipping and Delivery

Shipping and delivery estimates are provided for reference only. Order processing time is 1 business day before dispatch after payment confirmation, subject to stock availability, order verification, weekends, holidays and warehouse capacity.

Standard delivery usually takes 3–5 business days after dispatch for available delivery areas. The estimated delivery date or delivery time range shown at checkout is the primary delivery estimate for your order.

Delivery times may vary due to carrier capacity, holidays, weather, remote areas, incorrect delivery information, high order volume or other circumstances outside our control.

Once an order has been shipped, the carrier is responsible for the physical transportation and delivery of the package. We will assist with tracking, delivery updates and reasonable delivery issues whenever possible.

Please review our Shipping Policy for more information about order processing, estimated delivery times, shipping regions and delivery-related support.

Section 7 — Returns, Refunds, Exchanges and Warranty

Returns, refunds, exchanges and warranty support are handled according to our published Return & Refund Policy and Warranty Policy. Please review these policies before placing an order.

Customers should contact our support team before returning any product. Return address, eligibility and instructions may vary depending on your order, product condition and return reason.

For eligible change-of-mind returns, the return request must be made within the return period stated in our Return & Refund Policy. The product should be returned in an appropriate condition with included accessories and packaging where applicable.

If a product is damaged, defective or incorrect on arrival, customers should contact us promptly and provide the order number, clear photos or videos, and packaging photos where relevant so that we can review the issue.

Sending a product back without prior confirmation may delay or affect the handling of your return or refund request. Your legal consumer rights are not affected.

Section 8 — Intellectual Property

The website, layout, text, images, graphics, product pages, videos, logos, badges, design elements and other content on this website are owned by KuKirin Mobility, its affiliates, licensors, suppliers or their respective rights holders.

Product names, brand names, trademarks, logos and related materials are used for product identification, sale, support and customer information purposes. All trademarks remain the property of their respective owners.

You may not copy, reproduce, distribute, modify, republish, download, store, display or use any website content for commercial purposes without prior written permission.

Section 9 — Optional Tools and Third-Party Services

We may provide access to tools, apps, payment services, tracking tools, review tools, chat tools, analytics tools or other services offered by third parties. These tools are provided on an “as available” basis and may be subject to the terms and policies of the relevant third-party providers.

We are not responsible for the operation, availability, accuracy or performance of third-party tools or services, except where required by applicable law.

Section 10 — Third-Party Links

Our website may contain links to third-party websites, services, content or embedded features. We are not responsible for reviewing or evaluating the content, accuracy, policies or practices of third-party websites.

If you access third-party websites or services, you do so at your own discretion. Please review the third party’s terms and policies before engaging in any transaction or sharing personal information.

Section 11 — Relationship with Shopify

KuKirin Mobility is powered by Shopify, which enables us to provide our online store and related services. However, any sales and purchases made through this website are made directly with KuKirin Mobility.

By using our website, you acknowledge that Shopify is not responsible for any aspect of the sale between you and KuKirin Mobility, including product support, returns, refunds, warranty requests or any issue related to products purchased from KuKirin Mobility.

Section 12 — Privacy

Personal information collected through this website is handled according to our Privacy Policy. Because our store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers in order to operate the website, process payments, fulfill orders, prevent fraud and provide customer support.

Please review our Privacy Policy for more information about how personal information is collected, used, stored, shared and protected.

Section 13 — Feedback, Reviews and User Content

If you submit reviews, photos, videos, comments, suggestions, feedback or other content to us or through our website, you confirm that you have the right to submit that content and that it does not violate the rights of any third party.

You grant us permission to use, reproduce, display, publish and share such content for customer support, product improvement, marketing, website display and service operation purposes, where permitted by law.

We may remove or refuse content that is unlawful, offensive, misleading, abusive, spam, irrelevant, or violates these Terms or any third-party rights.

Section 14 — Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions related to product descriptions, specifications, pricing, promotions, shipping charges, transit times, stock status or availability. We reserve the right to correct errors, update information or cancel orders where information is clearly inaccurate, including after an order has been submitted, where permitted by applicable law.

Section 15 — Prohibited Uses

You may use our website and services only for lawful purposes. You agree not to use the website:

• For any unlawful, fraudulent, abusive or malicious purpose.
• To violate any applicable law, regulation or third-party right.
• To infringe intellectual property, privacy or personal rights.
• To submit false, misleading, offensive, harmful or abusive information.
• To upload or transmit viruses, malware, spam or harmful code.
• To scrape, copy, extract, resell or exploit any part of the website without permission.
• To interfere with website security, checkout, payment, anti-fraud or access control systems.

Section 16 — Automated Access and Agents

Automated tools, bots, crawlers, scraping tools, AI agents or similar systems may not access, use, copy, extract or interact with our website in a way that harms, overloads, bypasses or disrupts our services.

We may limit or block automated access where necessary to protect the website, customers, content, pricing, security or service availability.

Section 17 — Termination

We may suspend, restrict or terminate access to our website or services if we reasonably believe that you have violated these Terms, used the website unlawfully, provided false information, abused our services, or created risk for KuKirin Mobility, Shopify, other users or third parties. Any obligations that by their nature should survive termination will continue to apply.

Section 18 — Disclaimer of Warranties

The information on our website is provided for general product and shopping information. We do our best to keep information accurate and useful, but we do not guarantee that all website content will always be complete, current, uninterrupted, secure or error-free.

Except as expressly stated in our published policies, product pages, or required by applicable law, our website and services are provided on an “as is” and “as available” basis. Nothing in these Terms limits any mandatory consumer rights that apply to you under local law.

Section 19 — Limitation of Liability

To the fullest extent permitted by applicable law, KuKirin Mobility and its partners, employees, service providers, suppliers and affiliates will not be liable for indirect, incidental, special, punitive or consequential damages arising from your use of the website, services, or products purchased through the website. This limitation does not exclude liability that cannot be excluded under applicable law, including mandatory consumer protection rights.

Section 20 — Indemnification

You agree to indemnify and hold harmless KuKirin Mobility, Shopify, and our affiliates, partners, employees, contractors, licensors and service providers from claims, losses, damages, liabilities, costs or expenses arising from your breach of these Terms, your violation of applicable law, your misuse of the website or services, or your violation of third-party rights.

Section 21 — Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be enforced to the fullest extent permitted by applicable law or removed where necessary. The remaining parts of these Terms will continue to be valid and enforceable.

Section 22 — Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms, together with our published policies and any rules posted on this website, form the agreement between you and KuKirin Mobility regarding your use of the website and services.

Section 23 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations under these Terms as part of business operations, restructuring, service provider arrangements or legal requirements, where permitted by applicable law.

Section 24 — Governing Law

These Terms are governed by the laws applicable to the operator of this website, HONGKONG XINGHAIFANZHOU LIMITED, without limiting any mandatory consumer protection rights that may apply to you in your country or region of residence. Nothing in these Terms removes rights that cannot be excluded under applicable consumer law.

Section 25 — Changes to These Terms

You can review the most current version of these Terms of Service on this page. We may update, change or replace parts of these Terms from time to time by posting updates on our website. Your continued use of the website or services after changes are posted means that you accept the updated Terms.

Section 26 — Contact Information

Questions about these Terms of Service, an order, shipping, returns, refunds, warranty support or product information should be sent to us at:

Email: support@kukirinmobility.com

Store Name: KuKirin Mobility

Website: kukirinmobility.com

Operated By: HONGKONG XINGHAIFANZHOU LIMITED

Business Address:
Unit 127, Room 701, 7/F, Tower B
New Mandarin Plaza
No. 14 Science Museum Road
Tsim Sha Tsui, Kowloon
Hong Kong

Need Help?

If you have any questions about your order or these Terms, please contact us at support@kukirinmobility.com. We usually respond within 24 hours on business days.

By completing your purchase, you confirm that you have reviewed and agree to these Terms of Service.