Clear Warranty, Honest Support
We want you to buy with confidence. If your KuKirin scooter has a confirmed quality issue, we keep the process clear and help you step by step.
Last updated: May 19, 2026Issues Right After Delivery
If your order arrives damaged, defective, incorrect, or with missing parts, please contact us within 14 calendar days after delivery.
- Order number
- Scooter body code, frame number, or product serial number if available
- Clear photos or videos of the issue
- Packaging photos if the carton is damaged
If the issue is confirmed, we will help with a suitable solution. Depending on the situation, this may include replacement parts, repair support, missing parts, return support, refund, or another fair solution.
Warranty Coverage
This commercial warranty support applies to confirmed defects in materials or workmanship under normal use. The support period starts from the purchase date and requires valid proof of purchase. This does not affect your statutory consumer rights.
Core Electronic Parts — 6 Months
- Controller
- Display / Dashboard
- Motor
- Lithium Battery
- Charger
Structural and Main Parts — 1 Year
- Frame
- Front body / stem structure
- Rear wheel hub
- Braking system
- Folding mechanism
- Front fork
- Throttle and related main parts
How We Help
After reviewing the case, we will provide a suitable after-sales solution.
- Troubleshooting and step-by-step guidance
- Replacement parts if the issue is covered
- Repair support where appropriate
- Other fair solutions depending on product condition and issue type
Not every issue can be fully confirmed remotely. In some cases, we may ask for additional information, photos, videos, or serial numbers.
Wear Parts
Wear parts are not covered for normal use deterioration under the commercial warranty. These include, but are not limited to:
- Tires and inner tubes
- Brake pads and similar consumables
- Other parts subject to normal wear
If a wear part arrives damaged or incorrect, please report it within the 14-day arrival issue period.
What Is Not Covered
The commercial warranty does not cover problems caused by:
- Misuse, abuse, accidents, or impact damage
- Riding in heavy rain, water ingress, or water-related damage
- Overloading, excessive climbing, or use on unsuitable terrain
- Failure to follow the user manual for use, maintenance, or storage
- Unauthorized disassembly, modification, or repair
- Improper storage or use in unsuitable environments
- Normal wear and tear
- Altered or mismatched invoice, model, or serial information
How to Request Warranty Support
Contact Support
Send us your order number and a short description of the issue.
Send Evidence
Share clear photos, videos, and serial numbers so we can review the case faster.
Wait for Review
We will check whether the issue is covered by warranty or after-sales support.
Receive a Solution
After review, we will provide the next steps and suitable solution.
Out-of-Warranty Support
Even after the commercial warranty support period, we will still try to help where possible.
- Paid replacement parts may be available
- Paid repair support may be possible depending on the case
- Parts, repair, and shipping costs may apply
Customer Support
Need help? Contact us by email, WhatsApp, or Live Chat.
support@kukirinmobility.com
Bottom-right corner of the website
We usually reply within 24 hours on business days.
Important Notes
- This commercial warranty policy applies only to purchases made directly from KuKirin Mobility
- For marketplace or third-party purchases, please contact the original seller first
- Valid proof of purchase is required
- This commercial warranty support does not affect your statutory consumer rights
Need Warranty Support?
Contact us with your order details and issue evidence. We will help you as soon as possible.