Privacy policy

This Privacy Policy explains how KuKirin Mobility collects, uses, stores, and shares personal information when you visit kukirinmobility.com , place an order, contact customer support, or otherwise use our services.

Last updated: 2 July 2026

1. Who We Are

KuKirin Mobility is the store name used on this website. The store is operated by HONGKONG XINGHAIFANZHOU LIMITED (香港星海泛舟貿易有限公司).

For the purposes of applicable data protection laws, HONGKONG XINGHAIFANZHOU LIMITED is the data controller of the personal information described in this Privacy Policy, except where another party acts as an independent controller under its own privacy notice.

2. Personal Information We Collect

The information we collect depends on how you interact with the website and may include:

• Identity and contact information: name, billing address, delivery address, email address, and telephone number.
• Order and transaction information: products viewed or purchased, order value, returns, refunds, cancellations, delivery details, and transaction history.
• Payment information: payment method, payment status, transaction identifiers, and limited payment details provided to us by Shopify or payment service providers. Full payment card details are generally processed by the relevant payment provider.
• Account information: account credentials, preferences, saved details, and account settings where an account is created.
• Customer-service information: messages, order numbers, photographs, videos, product serial or frame numbers, and other information submitted when requesting support, warranty service, a return, or a refund.
• Device and usage information: IP address, browser type, device information, cookie identifiers, pages viewed, referral information, and interactions with the website.
• Marketing information: communication preferences, campaign interactions, and advertising-related identifiers where permitted.

Please do not send sensitive personal information that is not reasonably necessary for your order or support request.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or submit a form;
• Automatically through cookies, pixels, log files, and similar technologies;
• From Shopify, payment providers, delivery carriers, warehouses, customer-support tools, and other service providers;
• From advertising, analytics, fraud-prevention, or business partners where permitted by law; and
• From publicly available or lawfully provided sources where appropriate.

4. Why We Use Personal Information

Depending on the circumstances and applicable law, we may process personal information for the following purposes and legal bases:

• Performing our contract with you: processing payments, confirming and fulfilling orders, arranging delivery, managing returns, refunds, repairs, replacements, and customer support.
• Our legitimate interests: operating and improving the website, preventing fraud, protecting the security of our services, understanding store performance, managing business records, and responding to customer enquiries, provided those interests are not overridden by your rights and interests.
• Compliance with legal obligations: maintaining tax, accounting, transaction, warranty, product-safety, and compliance records, and responding to lawful requests from authorities.
• Your consent: sending certain marketing communications, using non-essential cookies, or carrying out other processing where consent is required. You may withdraw consent at any time without affecting prior lawful processing.
• Establishing, exercising, or defending legal claims: retaining and using relevant records where reasonably necessary.

5. Marketing, Advertising, and Communication Preferences

Where permitted by law, we may use your contact information and website activity to send promotional communications or display relevant advertising.

You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may still receive non-promotional communications concerning an order, payment, delivery, return, warranty request, security matter, or customer-service case.

Where required, advertising or analytics cookies will be used only after you make the relevant choice through our cookie or consent controls.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

• Operate essential website and checkout functions;
• Remember preferences and shopping-cart contents;
• Maintain security and prevent fraud;
• Measure website performance and usage; and
• Support advertising and marketing where permitted.

You can manage available choices through the website's cookie settings and through your browser settings. Disabling essential cookies may prevent parts of the website or checkout from working correctly.

7. How We Share Personal Information

We may share personal information only where reasonably necessary for the purposes described in this policy, including with:

• Shopify, which hosts the store and provides ecommerce, checkout, security, analytics, and related services.
• Payment service providers that process and verify payments.
• Warehouses, carriers, and logistics partners that fulfil and deliver orders or process returns.
• Customer-support, warranty, repair, IT, hosting, cloud-storage, analytics, fraud-prevention, accounting, and professional-service providers.
• Advertising and marketing partners where permitted by law and consistent with your available choices.
• Authorities, courts, regulators, advisers, or other parties where disclosure is required by law, necessary to protect rights or safety, or connected with a legal claim.
• A buyer, successor, or relevant adviser in connection with a merger, restructuring, sale, financing, or transfer of all or part of the business.

Service providers are expected to use personal information only for the services they provide to us or as otherwise permitted by applicable law.

8. Shopify

This store is hosted by Shopify. Information submitted through the website may be transmitted to and processed by Shopify and its service providers in order to operate, secure, and improve Shopify services.

Shopify may act as our service provider for some processing and as an independent data controller for certain Shopify consumer services, such as Shop or Shop Pay, under Shopify's own privacy notices.

More information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal .

9. International Transfers

We operate internationally, and personal information may be transferred to, stored in, or processed in countries outside your country of residence, including Hong Kong and countries where Shopify, payment providers, logistics providers, or other service providers operate.

Where personal information is transferred from the European Economic Area or the United Kingdom to a country that has not been recognised as providing an adequate level of protection, we will rely on an appropriate lawful transfer mechanism where required, such as approved standard contractual clauses or another permitted safeguard.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Provide orders, returns, refunds, warranty service, and customer support;
• Maintain required tax, accounting, transaction, and compliance records;
• Prevent fraud and protect website security;
• Resolve disputes and enforce agreements; and
• Establish, exercise, or defend legal claims.

Retention periods vary according to the type of information, the nature of the transaction, legal requirements, limitation periods, and whether an account or unresolved customer-service matter remains active.

11. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No internet transmission or storage system is completely secure. Please avoid sending payment-card numbers, passwords, identity documents, or other sensitive information through unsecured channels unless specifically requested through an appropriate secure process.

12. Your Privacy Rights

Depending on your location and subject to applicable exceptions, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Object to processing based on legitimate interests or direct marketing;
• Withdraw consent where processing is based on consent;
• Receive certain information in a portable format;
• Opt out of certain targeted advertising or data-sharing practices where local law provides that right; and
• Lodge a complaint with a competent data protection authority.

Rights are not absolute and may be limited by applicable law. We may request information reasonably necessary to verify your identity and protect your account before completing a request.

To submit a privacy request, email support@kukirinmobility.com and include enough information for us to understand and locate the relevant records.

We will not discriminate against you for exercising a privacy right.

13. Complaints

If you have a concern about how we process personal information, please contact us first so that we can review it.

Depending on where you live, you may also have the right to complain to your local data protection authority. A list of European Economic Area supervisory authorities is available from the European Data Protection Board .

14. Children's Privacy

The website and services are not directed to children. We do not knowingly collect personal information from a person who is below the age at which they may lawfully provide consent without parental or guardian authorisation in their jurisdiction.

A parent or guardian who believes that a child has provided personal information may contact us to request appropriate action.

15. Third-Party Websites

The website may contain links to websites, applications, or services operated by third parties. Their privacy and security practices are governed by their own policies. We are not responsible for third-party services that we do not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal requirements.

The revised version will be posted on this website with an updated date. Where required by law, we will provide additional notice.

17. Contact and Business Information