Privacy policy

Last updated: 8 September 2026

This Privacy Policy explains how personal information is collected, used, stored and shared when you visit kukirinmobility.com, place an order, create an account, communicate with customer support or otherwise interact with this website.

1. Who Is Responsible for Your Information?

The data controller and website operator is:

KUKIRIN GLOBAL LIMITED
Company Registration No.: 80828973
Business Registration No.: 80828973-000-07-26-7
Registered office: RM 5076, 5/F, YAU LEE CENTRE, NO. 45 HOI YUEN RD, KWUN TONG, HONG KONG

Email:
support@kukirinmobility.com
Phone:
+86 173 3529 3333

In this Privacy Policy, “we”, “us” and “our” refer to KUKIRIN GLOBAL LIMITED.

For additional information about the website operator and legal business details, please see our Legal Notice.

2. Information We Collect

Depending on how you use the website, we may collect the following categories of personal information:

  • Identity and contact information: name, email address, telephone number, billing address and delivery address.
  • Order and transaction information: products ordered, order number, purchase amount, currency, payment status, discounts, returns, refunds and warranty-related information.
  • Account information: login details, saved addresses, order history and account preferences.
  • Customer-support information: emails, messages, photographs, videos, serial numbers and other information supplied when requesting order, delivery, return, refund, warranty or product support.
  • Technical and usage information: IP address, browser type, device information, operating system, pages visited, referral information, website activity and cookie identifiers.
  • Marketing and preference information: newsletter subscriptions, communication preferences, cookie choices and interactions with marketing communications.

3. Information You Must Provide

Information marked as required during checkout or when submitting a support request is necessary to process the relevant transaction or request.

If required information is not provided, we may be unable to process payment, complete an order, arrange delivery, provide customer support or meet applicable legal obligations.

Other information is provided voluntarily.

4. Payment Information

Payments are processed through Shopify and the payment provider selected during checkout.

Complete payment-card numbers and card security codes are generally submitted directly to the relevant payment provider and are not made available to us in full.

We may receive limited payment-related information, including payment status, payment method, transaction reference, card type and the final digits of a payment card.

5. Information Received From Other Sources

We may receive personal information from service providers involved in operating the website, completing transactions and providing customer services, including:

  • Shopify and connected ecommerce services;
  • payment and fraud-prevention providers;
  • warehouses, fulfilment providers and delivery carriers;
  • customer-support and communication providers;
  • analytics, advertising and cookie-management services; and
  • marketplaces or referral partners where applicable.

6. How We Use Personal Information

We may use personal information where reasonably necessary to:

  • operate, maintain and secure the website;
  • process payments and fulfil orders;
  • confirm orders and provide delivery and tracking updates;
  • communicate with customers about orders and enquiries;
  • manage returns, refunds, cancellations and warranty requests;
  • provide product and after-sales support;
  • detect, investigate and prevent fraud, abuse and security incidents;
  • maintain business, accounting and transaction records;
  • comply with applicable tax, legal, regulatory and law-enforcement requirements;
  • measure and improve website performance and customer experience;
  • manage consent and privacy preferences; and
  • send marketing communications where permitted by applicable law.

7. Legal Bases for Processing

Where European Union, European Economic Area or United Kingdom data-protection law applies, we rely on one or more appropriate legal bases for processing personal information, including:

  • Performance of a contract: where processing is necessary to process an order, receive payment, arrange delivery or provide order-related services.
  • Legal obligations: where processing is necessary to comply with tax, accounting, consumer-protection or other applicable legal requirements.
  • Legitimate interests: where processing is reasonably necessary to operate and protect the website, prevent fraud, provide customer support, improve services or manage ordinary business operations, provided those interests are not overridden by your applicable rights and freedoms.
  • Consent: where consent is required for non-essential cookies, certain analytics or advertising activities, or marketing communications.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

8. Shopify

This online store is hosted by Shopify. Shopify processes personal information in connection with ecommerce, checkout, account, security and related services provided to this website.

Where Shopify processes customer information on our behalf, we determine the relevant purposes and means of processing as the merchant, subject to applicable law and Shopify's own obligations.

Depending on the Shopify services and features used by this store, Shopify may also process certain information for its own purposes as described in its privacy documentation.

You can review Shopify Privacy for more information.

9. How We Share Personal Information

We may disclose personal information where reasonably necessary to the following categories of recipients:

  • Shopify and ecommerce technology providers;
  • payment processors, banks and fraud-prevention providers;
  • warehouses, fulfilment providers and delivery carriers;
  • customer-support, email and communication providers;
  • analytics, advertising and cookie-management providers;
  • IT, hosting, security and professional service providers;
  • insurers, auditors, accountants and legal advisers;
  • a buyer, investor, successor or professional adviser in connection with a genuine corporate or business transaction; and
  • courts, regulators, tax authorities, law-enforcement agencies or other public authorities where disclosure is legally required.

Service providers may process personal information only as necessary to provide the relevant services, or as otherwise permitted or required by applicable law.

We do not sell personal information for monetary consideration.

10. Direct Marketing

We may use your contact details to send product information, store updates, promotions or other marketing communications where permitted by applicable law and, where required, with your consent.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting support@kukirinmobility.com.

Unsubscribing from marketing communications does not prevent us from sending essential communications relating to an order, payment, delivery, return, refund, warranty request or account security.

11. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage and similar technologies for purposes including:

  • essential website and checkout functionality;
  • security and fraud prevention;
  • remembering settings and preferences;
  • website analytics and performance measurement; and
  • advertising and marketing measurement where permitted.

Where required by applicable law, non-essential cookies or similar technologies are used only after the required consent has been obtained.

You can manage available choices through the website's cookie banner or privacy settings. You may also control cookies through your browser settings, although disabling essential cookies may affect website or checkout functionality.

12. Fraud Prevention and Automated Checks

Shopify, payment providers and fraud-prevention services may use automated systems to assess transaction, payment and security risks.

These checks may consider information including payment status, device information, IP address, order activity and transaction patterns.

Where reasonably necessary to prevent fraud or abuse, we may request additional verification, place an order on hold or decline an order, subject to applicable law.

13. International Processing and Transfers

We operate internationally and use service providers, fulfilment partners and support resources located in different countries. Personal information may therefore be processed outside your country or region of residence, including in Hong Kong, China, the European Economic Area, the United Kingdom, the United States and other locations used by Shopify, payment providers, warehouses, carriers, customer-support providers and other service providers.

Where required by applicable data-protection law, appropriate safeguards will be used for international transfers. These may include adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements. Our general approach is:

  • Order, invoice, payment and accounting records: retained for the period required under applicable tax, accounting and business-record obligations.
  • Return, refund, warranty and support records: retained for the applicable support or warranty period and for a reasonable period afterwards where necessary to manage disputes or legal claims.
  • Customer account information: retained while the account remains active and afterwards where reasonably necessary for legal, security or transaction-record purposes.
  • Marketing information: retained until you unsubscribe, withdraw consent or the information is no longer reasonably required.
  • Cookie and analytics information: retained in accordance with the relevant service, cookie and consent settings.

Information may be retained for longer where required by applicable law, a court order, an investigation or the establishment, exercise or defence of legal claims.

Information that is no longer reasonably required will be deleted, anonymised or securely disposed of where practicable and appropriate.

15. Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

These measures may include access controls, secure connections, account authentication, service-provider controls and fraud-monitoring tools.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

16. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of certain information;
  • request restriction of certain processing;
  • object to certain processing, including direct marketing;
  • withdraw consent where processing relies on consent;
  • request a portable copy of certain information;
  • request information about applicable international-transfer safeguards; and
  • submit a complaint to an appropriate data-protection authority.

These rights may be subject to conditions and exceptions under applicable law. For example, we may need to retain certain transaction records to comply with tax, accounting, fraud-prevention or other legal obligations.

17. Submitting a Privacy Request

To submit a privacy request, email: support@kukirinmobility.com.

Please state that your message relates to a privacy request and provide enough information for us to identify the relevant account, order or records.

We may request reasonable information to verify your identity before responding. We will seek only information reasonably necessary for verification.

We will respond within the period required by applicable law. Where the GDPR or UK GDPR applies, requests are generally answered without undue delay and normally within one month, subject to any lawful extension.

18. Complaints

If you have concerns about how your personal information has been handled, you may contact us using the details provided in this Privacy Policy.

Depending on where you are located and the law that applies, you may also have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong, or with the relevant data-protection supervisory authority in the European Union, European Economic Area or United Kingdom.

19. Children

This website is not directed to children. We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.

If you believe that a child has provided personal information unlawfully, please contact us so that the matter can be reviewed and, where appropriate, the information can be deleted.

20. Third-Party Websites

The website may contain links to websites or services operated by third parties.

Information you provide directly to a third party is governed by that third party's own privacy practices. We are not responsible for the privacy practices of independently operated third-party websites or services.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations, service providers or legal obligations.

The latest version will be posted on this page together with the revised “Last updated” date. Where required by applicable law, additional notice or consent will be provided.

22. Contact

KUKIRIN GLOBAL LIMITED

Email:
support@kukirinmobility.com
Phone:
+86 173 3529 3333
Customer support hours: Monday–Friday, 09:00–18:00 CET/CEST

For the company's registered office and complete legal business information, please see our Legal Notice.

Nothing in this Privacy Policy excludes or limits any mandatory privacy, data-protection or consumer rights available under applicable law.