Shipping policy

Last updated: 24 October 2026

Delivery arrangements depend on the destination selected for your order. The relevant regional section below applies when that destination and product are available at checkout. Delivery times are estimates, not guaranteed dates. Your mandatory consumer rights are unaffected.

European Union · United Kingdom · United States · Canada · Australia

United Kingdom delivery

Orders for eligible UK delivery addresses are dispatched from our UK warehouse. Standard delivery is free, with no minimum order value. Normally allow 1 working day for processing and 2–3 working days after dispatch, approximately 3–4 working days in total. Working days exclude weekends and relevant public holidays.

We use FedEx where available. Delivery options are shown at checkout after you enter your address. Some remote and island postcodes may not be serviceable or may take longer. If your address has no delivery option, contact support@kukirinmobility.com before ordering.

Tracking details are sent by email after dispatch. Incorrect address information, public holidays, severe weather and carrier disruption can delay delivery. Contact us promptly about incorrect delivery details, delays, missing parcels or delivery damage; we will review the order and provide an appropriate resolution.

The UK dispatch warehouse is not an automatic return address. Contact support@kukirinmobility.com for the designated return address or collection instructions. See our Return & Refund Policy for cancellation, return costs and refunds.

United States shipping

Orders for eligible U.S. delivery addresses ship from California. Standard shipping is free to the contiguous 48 states and Washington, D.C., with no minimum order value. We do not ship to Alaska, Hawaii, U.S. territories or military mail addresses.

Orders are normally processed within 1 business day. Standard transit is normally 2–5 business days after dispatch, approximately 3–6 business days in total. Business days exclude weekends and relevant public holidays. FedEx or UPS is assigned according to the shipment; a particular carrier is not guaranteed.

Tracking information is emailed after dispatch. Please provide a complete delivery address and check tracking updates. Address errors, severe weather, holidays and carrier disruption can extend delivery estimates. Contact support@kukirinmobility.com promptly about a delayed, missing or damaged shipment so we can investigate and provide an appropriate resolution.

Dispatch warehouses are not automatic return addresses. Contact support@kukirinmobility.com for written return instructions before sending anything back. See our Return & Refund Policy.

European Union delivery

This European delivery section applies to orders placed directly through kukirinmobility.com for delivery to the supported EU destinations listed below.

Please review the delivery information shown on the relevant product page and during checkout before placing your order. Products ordered for delivery to the supported EU destinations are dispatched from our third-party fulfilment partners at warehouses across Europe with the same standard delivery estimates. Delivery is available to the supported destinations listed below.

Quick Summary

• Order processing: 1 business day.

• Standard delivery: normally 2–5 business days after dispatch.

• Typical total delivery time: approximately 3–6 business days from the date the order is placed.

• Shipping charge: free standard shipping on all orders to supported destinations, with no minimum order value.

• Fulfilment: orders for supported EU destinations are dispatched from our third-party fulfilment partners at warehouses across Europe.

• Tracking: tracking information is normally provided by email after dispatch.

1. Delivery Areas

We provide free standard delivery to the following 25 European countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Available delivery options and estimated delivery times are shown during checkout after a valid delivery address has been entered.

Some remote areas, islands, restricted-access locations or postcodes may not be eligible for delivery or may require additional delivery time.

We do not normally deliver to PO boxes, parcel lockers or freight-forwarding addresses unless the available delivery service expressly permits it.

2. Order Processing

Orders are normally processed within 1 business day.

Orders placed after 7:00 AM Europe/Warsaw time, on weekends or on public holidays may begin processing on the next business day.

For the purposes of this policy, business days are Monday to Friday, excluding public holidays affecting the relevant fulfilment location or carrier.

Processing may take longer where additional payment verification, address confirmation, fraud review or customer information is required.

3. Estimated Delivery Time

Standard delivery normally takes 2–5 business days after dispatch.

This gives a typical total delivery estimate of approximately 3–6 business days from the date the order is placed.

The same standard delivery estimates apply across all products: approximately 1 business day for processing and 2–5 business days after dispatch, normally 3–6 business days in total. If a delay affects an individual order, we will provide an updated estimate.

Delivery times are estimates and are not guaranteed appointment times unless we expressly agree otherwise.

4. Possible Delivery Delays

Delivery may occasionally be delayed by circumstances including:

• public holidays or peak delivery periods;

• severe weather or transport disruption;

• carrier capacity or operational delays;

• remote or restricted-access delivery locations;

• incorrect, incomplete or inaccessible delivery addresses;

• payment, security or address verification;

• customs or regulatory procedures where applicable; or

• other circumstances outside our reasonable control.

Where a material delay becomes known, we will make reasonable efforts to provide updated information and any cancellation or refund option required by applicable law.

5. Shipping Charges

Standard shipping is free on all orders to supported delivery destinations. There is no minimum order value.

We do not charge a standard shipping surcharge for supported destinations. Destinations that we cannot serve are unavailable for delivery.

We will not add an undisclosed shipping charge after an order has been accepted.

6. Dispatch from European Warehouses and Carriers

Orders placed through kukirinmobility.com for supported EU destinations are dispatched from our third-party fulfilment partners at warehouses across Europe.

We may use established carriers such as DPD, UPS, GLS, FedEx or another suitable delivery provider.

The carrier used for an individual order may depend on the product, destination, parcel size and available delivery service.

A reference to a particular carrier does not guarantee that the same carrier will be used for every order.

7. Split Shipments

Where an order contains more than one product or parcel, items may be dispatched separately.

Separate parcels may have different tracking numbers and may arrive on different days. You will not be charged additional standard shipping fees solely because an eligible order is divided into multiple shipments.

8. Dispatch Confirmation and Tracking

A dispatch confirmation will normally be sent by email after the order has been dispatched and tracking information becomes available.

The first carrier scan may take 24–48 hours to appear after a tracking number is created.

A tracking number showing no immediate update does not necessarily mean that the parcel has not entered the carrier network.

You can also check your order status through our Order Tracking page.

Please check the tracking information regularly and follow any delivery instructions issued by the carrier.

9. Delivery Address and Contact Information

You must provide complete and accurate delivery information, including:

• recipient name;

• street address and building or apartment information;

• postcode and city;

• country;

• email address; and

• telephone number.

Contact us as soon as possible if any delivery information is incorrect.

We will make reasonable efforts to request a correction, but address changes cannot be guaranteed once warehouse processing or dispatch has begun.

We are not responsible for delays caused solely by inaccurate or incomplete delivery information supplied by the customer, except where applicable law provides otherwise.

Where permitted by applicable law, actual additional carrier costs caused solely by an incorrect address, refused delivery, repeated unsuccessful delivery attempts or failure to collect a parcel may be charged or deducted from an eligible refund.

10. Receiving the Delivery

The recipient may be required to provide a signature, delivery code or other reasonable confirmation of receipt.

Please ensure that the delivery location is accessible and that someone is available to receive the parcel where required.

If you expressly authorise the carrier to leave the parcel in a nominated safe place or with another person, the carrier's delivery record may be used as evidence of delivery, subject to applicable law.

11. Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

• attempt delivery again;

• contact the recipient;

• leave collection instructions;

• deliver the parcel to an authorised collection point; or

• return the parcel to the sender.

You are responsible for following reasonable carrier instructions and collecting the parcel within the period stated by the carrier.

12. Delayed or Unavailable Tracking

If tracking has not updated for several business days or the estimated delivery period has passed, contact support@kukirinmobility.com.

Please provide your order number and tracking number so that we can review the available delivery information and, where appropriate, open an enquiry with the carrier.

Carrier investigations may require additional time. We will provide an appropriate resolution after the relevant information has been reviewed.

13. Lost or Missing Orders

Please contact us promptly if:

• the carrier confirms that the parcel is lost;

• tracking shows delivery but the parcel cannot be located;

• part of the order is missing; or

• the parcel has not arrived within the updated delivery period.

We may request confirmation of the delivery address, a signed statement, photographs, carrier information or other reasonable evidence needed to investigate the shipment.

Where an order is confirmed as lost or not delivered, an appropriate resolution may include replacement, re-delivery, cancellation or refund in accordance with applicable law.

14. Damaged Deliveries

Please inspect the parcel and product as soon as reasonably possible after delivery.

If the parcel is visibly damaged, record the condition before opening it where possible and retain the original packaging until the issue has been reviewed.

When reporting delivery damage, please provide where relevant:

• your order number;

• photographs of the outer parcel and shipping label;

• photographs or video showing the product and reported damage; and

• the product serial number where requested.

Prompt reporting helps us investigate the matter with the carrier. This request does not limit any mandatory rights available under applicable law.

15. Returned-to-Sender Parcels

A parcel may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, failure to collect, refusal of delivery, carrier restrictions or parcel damage.

After the parcel is received and recorded by the designated fulfilment location, we will review the relevant carrier information.

Depending on the circumstances, the resolution may include:

• re-delivery;

• address correction;

• order cancellation; or

• an eligible refund.

Where permitted by applicable law, actual re-delivery or return costs caused solely by incorrect customer information, refusal of delivery or failure to collect may be deducted from an eligible refund.

16. Delivery Delays and Cancellation Rights

If an order is not delivered within the agreed delivery period, please contact us. Where required by applicable law, you may be asked to allow a reasonable additional period for delivery.

If delivery is still not completed within that additional period, you may have the right to cancel the affected order and receive an appropriate refund.

An additional delivery period may not be required where delivery by a specific date was essential and this was clearly agreed before the order was accepted, or where applicable law provides an immediate cancellation right.

17. Returns

Shipping and delivery issues are separate from voluntary or statutory return requests made after delivery.

For return eligibility, return shipping costs, return locations and refund procedures, please review our Return & Refund Policy.

Approved returns must follow the return instructions provided by our customer support team. Do not send a return to an address shown on the original parcel unless that address has been specifically confirmed for your return.

18. Purchases from Other Sellers

This Shipping Policy applies only to orders placed directly through kukirinmobility.com.

For products purchased through Amazon, another marketplace, retailer or another website, please contact the seller identified on the relevant order confirmation or invoice.

Shipping, delivery, return and after-sales procedures may differ between sellers.

19. Consumer Rights

Nothing in this Shipping Policy excludes or limits any mandatory consumer rights available under applicable law.

For information about the website operator and full legal business details, please see our Legal Notice.

20. Contact

KuKirin Mobility

For questions about delivery, tracking or shipment issues:

Email:

support@kukirinmobility.com

Customer support hours:

Monday–Friday, 09:00–18:00 CET/CEST

Canada shipping

Standard shipping is free on orders for delivery to Canada, with no minimum order value. Prices for the Canadian market are shown in CAD. Choose Canada as your shopping region to see the models available for your destination.

Estimated delivery is 4–13 business days in total, including order processing. Business days exclude weekends and public holidays. Remote destinations may take longer; contact support@kukirinmobility.com with your postal code for an estimate before ordering. We will not add an undisclosed shipping surcharge after your order is accepted.

Tracking information is sent after dispatch. Contact our support team about address changes, delays, missing parcels or damage. Dispatch warehouses are not automatic return addresses; obtain return instructions before sending anything back.

Australia delivery

Standard delivery is free on orders for delivery to Australia, with no minimum order value. Prices for the Australian market are shown in AUD. Choose Australia as your shopping region to see the models available for your destination.

Estimated delivery is 7–11 business days in total, including order processing. Business days exclude weekends and public holidays. Remote destinations may take longer; contact support@kukirinmobility.com with your postcode for an estimate before ordering. We will not add an undisclosed delivery surcharge after your order is accepted.

Tracking information is sent after dispatch. Contact our support team about address changes, delays, missing parcels or damage. Dispatch warehouses are not automatic return addresses; obtain return instructions before sending anything back. Mandatory consumer rights remain unaffected.