Terms of service

These Terms of Service explain the rules that apply when you visit kukirinmobility.com , use our services, contact us, or purchase products directly from KuKirin Mobility.

Last updated: 2 July 2026

1. Business Identity and Scope

KuKirin Mobility is the store name used on this website. The legal business operator is HONGKONG XINGHAIFANZHOU LIMITED (香港星海泛舟貿易有限公司).

The terms “we”, “us”, and “our” refer to HONGKONG XINGHAIFANZHOU LIMITED trading as KuKirin Mobility. “You” and “your” refer to the person accessing the website, using our services, or placing an order.

These Terms apply to purchases made directly through kukirinmobility.com. Purchases made through Amazon, another marketplace, another retailer, or another website are governed by the terms of the original seller.

By using this website or placing an order, you agree to these Terms and the policies published on this website, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and Contact Information.

2. Eligibility and Account Information

You must have the legal capacity required to enter into a binding purchase contract under the law applicable to you. Where required, a parent, guardian, or other authorised adult must place or approve the order.

You agree to provide accurate, current, and complete account, billing, delivery, payment, and contact information. You are responsible for keeping account credentials secure and for activity carried out through your account.

Please notify us promptly if you believe that your account or payment details have been used without authorisation.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, stock information, and compatibility details are accurate and up to date.

Colours, packaging, labels, finishes, accessories, and minor design details may differ slightly because of screen settings, photography, production batches, regional versions, or manufacturer updates, provided that the product remains materially consistent with the description accepted at purchase.

Where a product page identifies a particular regional version, certification, speed configuration, included accessory, or intended use, that specific product-page information forms part of the purchase description.

4. Performance Information

Advertised range, speed, climbing ability, charging time, braking distance, and other performance figures may be based on controlled or representative test conditions.

Actual performance may vary according to rider weight, load, riding mode, route, gradients, tyre pressure, battery condition, temperature, wind, maintenance, road surface, speed restrictions, software settings, and other real-world conditions.

Performance estimates are not guarantees of identical results in every environment. This does not limit your rights where a product is materially different from its description or does not conform to the purchase contract.

5. Local Rules and Responsible Use

Electric scooter rules vary by country, region, and city. Requirements may include minimum age, registration, insurance, helmet use, lighting, speed limits, equipment standards, and restrictions on public-road or pavement use.

You are responsible for following the rules that apply where the product is used. Before riding, review the product page, user manual, safety information, and local requirements applicable to the specific model and regional version.

Do not disable required safety features, exceed the product's stated limits, or modify the product in a manner that makes it unsafe or unlawful.

6. Orders and Contract Formation

Submitting an order is an offer to purchase the selected product. An automated order acknowledgement confirms that we received the order but does not by itself guarantee acceptance.

We accept an order when we send confirmation that it has been accepted or dispatched. Until then, we may decline or cancel the order for a reasonable reason, including:

• Product unavailability;
• Payment failure or unsuccessful verification;
• Suspected fraud or unauthorised activity;
• Incorrect price or material listing error;
• Incomplete or inaccurate customer information;
• Delivery restrictions;
• Legal, safety, sanctions, or compliance requirements; or
• Another genuine operational reason that prevents fulfilment.

If we cancel an order after payment has been authorised or collected, the eligible amount will be released or refunded to the original payment method.

Please review the product, quantity, delivery address, and contact information carefully before submitting an order.

7. Prices and Payment

The price payable for an order is the total shown at checkout before payment and confirmed in the order confirmation.

Any applicable shipping charge or other mandatory amount payable through the checkout will be displayed before the order is completed. We will not add an undisclosed mandatory charge after the customer has completed the order.

Promotions, discounts, and product prices may change before an order is accepted. Changes will not retroactively alter the price of an order already accepted, except where the customer agrees to a correction or applicable law permits cancellation of a clear and genuine pricing error.

Payment services may be provided by Shopify or another payment provider. Payment must be successfully authorised or completed before fulfilment.

8. Processing, Shipping, and Delivery

Order processing normally takes 1 business day before dispatch. Standard delivery normally takes 3–5 business days after dispatch for supported destinations.

The delivery range shown at checkout, in the order confirmation, or in tracking information is the primary estimate for the individual order. Delivery estimates are not guaranteed appointment times.

Delays may occur because of weather, peak periods, carrier disruption, transport restrictions, inaccurate delivery information, remote-area limitations, or other circumstances outside our reasonable control.

Where we arrange delivery, responsibility for loss of or damage to the goods remains with us until you, or a third party nominated by you other than the carrier, takes physical possession of them, subject to applicable law.

A different rule may apply where you independently appoint a carrier that was not offered or arranged by us, to the extent permitted by applicable law.

Additional details are set out in our Shipping Policy.

9. Cancellations, Returns, Refunds, and Warranty

Please contact us promptly if you wish to change or cancel an order. A pre-dispatch change or cancellation cannot be guaranteed once warehouse or carrier processing has begun.

After dispatch or delivery, eligible cancellations, withdrawals, returns, refunds, repairs, replacements, and other remedies are handled in accordance with our Return & Refund Policy, Warranty Policy, and applicable law.

Please contact customer support before sending a product back so that we can provide the correct European warehouse address and return instructions for the order. The Hong Kong registered business address is not automatically a product return address.

A request for photographs, video, serial information, or other reasonable evidence is intended to help us assess a delivery, defect, warranty, or return issue. An inability to provide a particular item does not automatically remove any mandatory consumer right.

10. Website Availability and Changes

We may maintain, update, suspend, or change parts of the website where reasonably necessary for security, maintenance, legal compliance, product updates, or service improvement.

We do not guarantee that the website will always be uninterrupted or error-free. Temporary website unavailability does not affect an accepted order or a right that has already arisen under applicable law.

11. Errors and Corrections

Website content may occasionally contain typographical errors, technical mistakes, outdated stock information, or other inaccuracies.

We may correct website information at any time. If a material error affects an order that you have placed, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling the affected order with a refund.

12. Intellectual Property

Website text, layout, graphics, photographs, videos, design elements, and other original content are owned by us or used with permission from the relevant rights holder.

Product names, trademarks, brand names, and logos remain the property of their respective owners. Their use on this website is for authorised product identification, sale, information, and support.

You may view and use the website for personal shopping and information purposes. You may not reproduce, commercially exploit, systematically extract, republish, or distribute website content without permission, except where permitted by law.

13. Reviews, Feedback, and Submitted Content

If you voluntarily submit a review, photograph, video, comment, or other content, you confirm that you have the right to submit it and that it does not violate applicable law or another person's rights.

You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, translate, and use that content for operating, supporting, improving, and promoting the store and its products, subject to applicable privacy and consumer-protection law.

We may moderate or remove content that is unlawful, fraudulent, abusive, misleading, irrelevant, infringes third-party rights, or contains personal information that should not be publicly displayed.

14. Prohibited Uses

You must not use the website or services:

• For unlawful, fraudulent, abusive, or malicious purposes;
• To submit false payment, identity, delivery, or account information;
• To infringe intellectual-property, privacy, or other legal rights;
• To transmit malware, harmful code, spam, or automated attacks;
• To interfere with security, checkout, payment, fraud-prevention, or access controls;
• To scrape or systematically extract website content for unauthorised commercial use; or
• To overload, disrupt, reverse engineer, or gain unauthorised access to the website or related systems.

We may restrict access where reasonably necessary to protect customers, security, legal compliance, or service availability.

15. Third-Party Services and Shopify

This store is hosted by Shopify. Shopify provides ecommerce infrastructure, checkout, security, and related services, but the contract for products sold through this website is between you and KuKirin Mobility.

We may also use payment providers, carriers, review platforms, analytics tools, live-chat services, and other third-party services. Their own terms and privacy notices may apply to the services they independently provide.

We are responsible for our obligations as the seller. Shopify and other third-party service providers are not the seller of products offered by KuKirin Mobility unless expressly stated otherwise.

16. Privacy

Personal information is collected and processed in accordance with our Privacy Policy.

Certain information may also be processed by Shopify, payment providers, carriers, warehouses, customer-support providers, and other service providers where necessary to operate the website, prevent fraud, process payments, fulfil orders, provide support, or comply with law.

17. Disclaimers and Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, wilful misconduct, defective products where liability cannot lawfully be excluded, or any other liability or mandatory consumer right that cannot be limited under applicable law.

Subject to the paragraph above and to the fullest extent permitted by law, we are not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for loss caused solely by the customer's unlawful use, unsafe modification, failure to follow essential safety instructions, or use outside the product's stated limits, except where applicable law provides otherwise.

For customers acting in the course of a business rather than as consumers, additional legal limitations may apply to the extent permitted by law.

18. Events Outside Reasonable Control

We are not responsible for delay caused by an event outside our reasonable control, such as severe weather, transport interruption, carrier network failure, industrial action, government restrictions, natural disaster, widespread system outage, or similar event.

We will take reasonable steps to reduce the effect of the event and resume performance. This section does not remove a customer's right to a remedy where a delay becomes excessive or applicable law otherwise provides one.

19. Suspension or Termination of Access

We may suspend or restrict website access where we reasonably believe it is necessary because of unlawful activity, fraud, security risk, abusive conduct, material breach of these Terms, or harm to other users or systems.

Suspension of website access does not remove payment, refund, warranty, or other obligations relating to an accepted order.

20. Governing Law and Disputes

These Terms are governed by the laws of Hong Kong, subject to any mandatory consumer-protection laws and conflict-of-law rules that apply in the country where you habitually reside.

Nothing in these Terms deprives a consumer of mandatory local rights or requires a consumer to give up access to a court or dispute-resolution process available under applicable law.

Before starting formal proceedings, you are encouraged to contact us so that we can attempt to resolve the matter, but doing so does not limit any legal deadline or available remedy.

21. Changes to These Terms

We may update these Terms for future website use and future orders to reflect changes in law, services, technology, or business practices.

The updated version will be posted on this page with a revised date. Changes will not retroactively alter an order already accepted unless the change is required by law or expressly agreed with the customer.

22. General Provisions

If a provision of these Terms is found to be unlawful or unenforceable, it will be adjusted or removed only to the extent necessary, and the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right. You may not transfer a purchase contract without our consent where doing so would materially affect fulfilment, except where applicable law gives you that right.

These Terms and the policies incorporated into them form the agreement relating to your use of this website and purchases made directly from us.

23. Contact and Business Information

Nothing in these Terms limits any mandatory consumer rights available under applicable law.