Warranty Policy & After-Sales Support
Review what is covered, how to request assistance, which information may be needed, and how this commercial warranty works alongside mandatory consumer rights.
Last updated: 26 July 2026
Contact Us Before Attempting a Repair or Return
You do not need to identify the failed component before contacting us. Describe what happened and avoid unsafe checks, disassembly, modification, or repair attempts.
Contact us with your order number, product model, and a clear description of the issue. Where useful, we may request photographs, a short video, product identification, or safe basic checks so we can assess the case and explain the appropriate next step.
For purchases made directly through KuKirin Mobility, we remain available for product questions, troubleshooting, replacement parts, eligible returns, warranty requests, and after-sales assistance.
Legal Guarantee and Commercial Warranty
Customers may have mandatory legal rights relating to conformity, repair, replacement, price reduction, or refund under the consumer law that applies to their purchase.
Where European Union consumer law applies, new consumer goods are generally covered by a minimum two-year legal guarantee of conformity starting from delivery. Some national laws may provide longer or additional protection.
The 6-month and 1-year periods shown below are additional commercial warranty benefits provided through KuKirin Mobility. They do not replace, restrict, shorten, or otherwise affect mandatory legal rights.
Four Simple Steps
Submit a Support Request
Email us with your order number, product model, and a clear description of the issue.
Provide Relevant Information
Photos, a short video, packaging images, serial information, or other details may help us understand the situation.
Technical Review
We may suggest safe basic checks or request additional information before determining the appropriate next step.
Available Remedy
Depending on the case, the solution may involve guidance, a part, repair, replacement, return, price reduction, or refund.
If an order arrives damaged, incorrect, incomplete, or apparently defective, please contact us as soon as reasonably possible, preferably within 14 calendar days. This helps preserve delivery evidence and does not remove mandatory rights available after that period.
Covered Parts, Conditions and Warranty Periods
The commercial warranty applies to confirmed defects in materials or workmanship under normal use. The period starts on the delivery date and applies to eligible products purchased directly through KuKirin Mobility.
Core Electronic Parts — 6 Months
- Controller
- Display or dashboard
- Motor
- Lithium battery
- Charger
Structural and Main Parts — 1 Year
- Frame
- Stem and main front-body structure
- Rear wheel hub
- Braking system
- Folding mechanism
- Front fork
- Throttle
Commercial warranty coverage applies only to confirmed defects in materials or workmanship under normal use, during the stated period, for eligible products purchased directly through KuKirin Mobility. It does not cover normal wear, misuse, collision or impact damage, overloading, water exposure beyond the product's stated protection rating, failure to follow essential charging, use, maintenance or storage instructions, or unsafe or unauthorised modification, disassembly or repair. Mandatory consumer rights remain unaffected.
These periods describe our voluntary commercial warranty only. A longer or broader statutory claim may still remain available under applicable law.
The Solution Depends on the Issue
We assess each case based on the product condition, available evidence, technical findings, this commercial warranty, and applicable consumer law.
| Possible Solution | When It May Be Appropriate |
|---|---|
| Guidance or troubleshooting | Where the issue may be resolved safely through setup, adjustment, inspection, or clear technical steps. |
| Replacement part | Where a specific component can reasonably and safely resolve the issue. |
| Repair or replacement | Where required by applicable law or appropriate under the commercial warranty. |
| Return, price reduction, or refund | Where repair or replacement is unavailable, unsuitable, delayed, disproportionate, or otherwise gives rise to such a remedy under law. |
Where consumer law requires a free remedy for a covered lack of conformity, eligible postage, labour, materials, repair, or replacement costs will be handled accordingly.
Wear Parts Are Different From Defective Parts
Tyres, inner tubes, brake pads, and similar consumable parts naturally wear through ordinary use. Normal deterioration is not covered by the voluntary commercial warranty.
This does not apply where a wear part was defective, damaged, incorrect, or non-conforming at delivery, or where applicable consumer law provides another remedy.
What the Voluntary Warranty Does Not Cover
The following exclusions apply only to the additional commercial warranty. They do not remove mandatory rights relating to a covered defect or lack of conformity.
- Misuse, abuse, collision, accident, or impact damage;
- Water exposure beyond the product's stated protection rating;
- Overloading or use outside stated product limits;
- Failure to follow essential use, charging, maintenance, or storage instructions;
- Unsafe or unauthorised modification, disassembly, or repair;
- Improper storage or unsuitable environmental conditions;
- Normal wear and tear; or
- Altered, removed, or mismatched identification information where this prevents reasonable product or coverage verification.
What We May Ask For
To identify the purchase and understand the issue, we may ask for reasonable information such as:
Purchase and Product Details
- Order number or confirmation email
- Product model
- Serial number or frame number
- Controller, battery, or product code where relevant
Information About the Issue
- A clear written description
- Photos or a short video where available
- Packaging and shipping-label images for transit damage
- Diagnostic details or results of reasonable checks
An inability to provide one particular photograph, video, document, or identifier does not automatically remove a mandatory consumer right. Some issues may require inspection, return, collection, or another reasonable assessment method.
Please Wait for Written Instructions Before Shipping Anything
Do not send a scooter, battery, charger, or other component to any address without written return, repair, or inspection instructions.
Where a return, collection, repair, or inspection is required, we will provide the appropriate European return location, transport method, packaging guidance, and return label where applicable.
Returns and refunds are also governed by our Return & Refund Policy and applicable consumer law.
After-Sales Assistance May Still Be Available
After the voluntary commercial warranty period has ended, reasonable paid after-sales assistance may still be available where possible.
- Paid replacement parts may be available;
- Paid repair or technical support may be available; and
- Parts, labour, transport, or shipping charges will be explained before proceeding.
Out-of-warranty assistance does not affect a mandatory legal claim that remains valid under applicable law.
Please Contact the Seller Named on Your Order
This commercial warranty policy applies to eligible products purchased directly through KuKirin Mobility.
For a product purchased through Amazon, another marketplace, another retailer, or another website, the seller identified on the order confirmation is normally responsible for the transaction and statutory seller obligations.
Submit a Warranty Support Request
Include your order number, product model, and a clear description of the issue. Photos or a short video are especially helpful where available. We will review the information and explain the next step.
This commercial Warranty Policy does not replace, restrict, shorten, or remove any legal guarantee, conformity right, consumer right, or remedy available under applicable law.