Polityka wysyłki

We want customers to know when an order will be prepared, how it will travel, and who to contact if delivery does not go as expected.

Last updated: 3 July 2026

1. Where We Deliver

We deliver to selected European countries and postcodes shown as available during checkout.

Delivery may be unavailable to certain remote areas, islands, excluded postcode zones, PO boxes, military addresses, freight-forwarding addresses, or other restricted locations.

If delivery is unavailable, checkout will not provide a valid shipping method and the order cannot be completed for that address.

Please provide a complete delivery address, including the recipient name, street and building details, postcode, city, country, email address, and telephone number.

2. Processing and Delivery Time

Orders are normally processed within 1 business day before dispatch.

The daily order cut-off is 2:00 PM in the Europe/Warsaw time zone, Monday to Friday. Orders placed after the cut-off, on weekends, or on applicable public holidays normally begin processing on the next business day.

Standard delivery normally takes 3–5 business days after dispatch for supported destinations. Including processing, the normal total estimate is 4–6 business days.

Business days exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate.

Payment verification, an incomplete address, stock confirmation, or a required customer response may add processing time. If we need information from you, we will contact you using the details entered at checkout.

The delivery range shown at checkout, in the order confirmation, or in the tracking information is the main estimate for the individual order. It is an estimate rather than a guaranteed appointment time.

3. Shipping Charges

Eligible orders of €29.99 or more receive free standard shipping where delivery is available.

Orders below €29.99 are charged a flat €10 standard shipping fee where delivery is available.

If a different delivery option or charge applies to a product, order, or destination, it will be shown at checkout before payment.

We do not add an undisclosed standard shipping, handling, or service charge after the order has been completed.

4. Fulfilment and Carriers

Supported orders are normally fulfilled through European inventory and logistics partners.

The fulfilment location may depend on the product model, available inventory, delivery country, warehouse capacity, parcel size and weight, and current logistics arrangements.

Depending on the destination and shipment, delivery may be handled by DPD, UPS, GLS, FedEx, or another established regional carrier.

If an order contains items from different stock locations, it may arrive in more than one parcel with separate tracking numbers or delivery dates.

5. Dispatch Confirmation and Tracking

We normally send a shipping-confirmation email after a tracking number becomes available. The first carrier scan confirms that the parcel has entered the carrier network and may take 24–48 hours to appear.

Tracking events and delivery estimates are provided by the carrier and may not update in real time.

Check that the email address entered at checkout is correct and review the spam or junk folder if the dispatch confirmation has not arrived.

You can also use our order-tracking page .

6. Address Changes and Delivery Attempts

Review the delivery information carefully before completing the order. Contact us immediately if you notice an error.

We will make reasonable efforts to help before dispatch, but an address change cannot be guaranteed after the order has entered warehouse processing or the carrier network.

Depending on the carrier and destination, an unsuccessful delivery attempt may result in the parcel being redirected to a parcel shop or local depot. Follow the carrier's instructions and collect it within the stated period.

Where a failed delivery, return to sender, storage charge, address correction, or re-delivery is caused by incorrect or incomplete customer information, refusal of delivery, failure to respond to the carrier, or failure to collect the parcel, documented additional carrier costs may be charged or deducted from an eligible refund where legally permitted.

7. Delayed, Lost, or Missing Parcels

If the estimated delivery period has passed, first check the tracking history and any delivery notice issued by the carrier.

If tracking has not updated for an extended period, the parcel appears lost, or delivery is materially delayed, contact support@kukirinmobility.com with the order number and tracking number.

We may need to open an investigation with the carrier. The investigation time depends on the carrier, destination, tracking history, and circumstances. We will keep you informed while the investigation is in progress.

After the investigation, we will provide an appropriate solution based on the findings and applicable consumer law.

If delivery cannot be completed within the agreed timeframe or an additional reasonable period where required, you may be entitled to cancel the affected order and receive a refund under applicable consumer law.

8. Tracking Shows Delivered but the Parcel Is Missing

If tracking shows delivered but the parcel cannot be found:

• Confirm the delivery address on the order;
• Check around the delivery location and any safe place;
• Ask household members, neighbours, reception, or building staff;
• Check any carrier photograph or delivery notice; and
• Contact the carrier where appropriate.

If the parcel still cannot be located, contact us promptly with the order number and tracking information so that we can review the delivery with the carrier.

9. Damaged Parcels or Products

Inspect the parcel and product promptly after delivery.

If the parcel or product appears damaged, contact us as soon as reasonably possible and provide the following information where available:

• Order number and product model;
• A clear description of the damage;
• Photographs of the outer packaging and shipping label;
• Photographs or a short video of the product; and
• Serial number or frame number where applicable.

Keep the original packaging and damaged materials while the carrier or product investigation is in progress.

After reviewing the information, we will provide an appropriate solution under applicable law and our Return & Refund Policy .

10. Returned-to-Sender Parcels and Order Cancellation

If a parcel is returned to the sender, contact us so that we can review the reason recorded by the carrier.

Depending on the circumstances, the solution may include re-delivery, address correction, cancellation of the affected order, or a refund after the parcel has been received and recorded.

Where return to sender was caused by incorrect customer information, refusal of delivery, failure to collect the parcel, or another customer-related reason, documented additional shipping or return costs may be charged or deducted from an eligible refund where legally permitted.

Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to help before dispatch. Once dispatched, the order can no longer be cancelled as a pre-dispatch cancellation, but an eligible return may be requested after delivery.

11. Responsibility During Transportation

Where we arrange delivery, responsibility for loss of or damage to the goods remains with us until the customer, or a third party nominated by the customer other than the carrier, takes physical possession of the order, subject to applicable consumer law.

A different rule may apply where the customer independently appoints a carrier that was not offered or arranged by us, to the extent permitted by law.

12. Purchases From Other Sellers

This policy applies only to purchases made directly through kukirinmobility.com.

For products purchased through Amazon, another marketplace, another retailer, or another website, contact the seller named on the order confirmation for shipping, tracking, cancellation, delivery, or return assistance.

13. Contact Us

14. Website Information

Nothing in this Shipping Policy limits any mandatory consumer right or remedy available under applicable law.