Contact information
If you need assistance with an order, product, delivery, return, refund, payment, warranty request, or another matter relating to KuKirin Mobility, please contact us using the details below.
Last updated: 2 July 2026
Contact Information
Store Name: KuKirin Mobility
Legal Business Operator:
HONGKONG XINGHAIFANZHOU LIMITED
Chinese Registered Name (Traditional Chinese):
香港星海泛舟貿易有限公司
Website: https://kukirinmobility.com
Email: support@kukirinmobility.com
Phone: +852 6488 8494
Telephone Support Hours:
Monday to Friday, 9:00 AM–6:00 PM GMT+8
Live Chat:
Available through the chat icon at the bottom-right corner of the website
when our support service is online.
Business Identity
KuKirin Mobility is the store name used on this website and is operated by HONGKONG XINGHAIFANZHOU LIMITED (香港星海泛舟貿易有限公司).
KuKirin Mobility is an independently operated authorised retailer of KuKirin products. It is not the KuKirin brand owner or manufacturer.
Registered Business Address
English:
HONGKONG XINGHAIFANZHOU LIMITED
Unit 701, 7/F, Tower B, New Mandarin Plaza
No. 14 Science Museum Road
Tsim Sha Tsui, Kowloon
Hong Kong
中文註冊地址：
香港星海泛舟貿易有限公司
香港九龍尖沙咀科學館道14號
新文華中心B座7樓701室
This registered address is provided for business identification and formal correspondence only. It is not a product return address unless our customer support team expressly confirms it in writing for the specific return.
Customer Support
For questions about an existing order, please include your order number so that we can locate the purchase and assist you efficiently.
For product issues, damaged items, warranty claims, or return requests, please provide a clear description of the issue together with relevant photographs or a short video where reasonably available.
We normally respond within 24 hours on business days.
Returns and Product Support
Please contact us before returning a product. We will provide the correct European return warehouse address, return method, shipping instructions, and information about the applicable return-shipping responsibility.
The correct return location may vary according to the delivery country, product model, product condition, return reason, warehouse capacity, and available logistics arrangements.
Products must not be returned to the Hong Kong registered business address unless our support team has expressly instructed you in writing to use that address.
Sending a product to an incorrect or unconfirmed address may delay the return process and may result in documented additional carrier or recovery costs where legally permitted. Contacting our support team does not limit any mandatory right of withdrawal or other consumer right.
Important Notes
- This contact information applies to purchases made directly through kukirinmobility.com.
- For purchases made through a marketplace or another third-party seller, please contact the original seller shown on your order confirmation.
- The Hong Kong registered business address is not automatically the product return address.
- Return, refund, shipping, payment, and warranty matters are handled according to the policies published on kukirinmobility.com.
- Nothing on this page limits any mandatory consumer rights available under applicable law.